How To: Track Your Order
Knowing how to track your order is pretty important. We will send out a shipping confirmation, which will include a tracking number, once your order has a shipping label attached. If you do not see your tracking email in your inbox, be sure to check your spam and junk mail folders, because sometimes our stuff will wind up in there. If you happen to have your order number and email address, you can also just use our handy order tracker!
If you have any issues with delivery, please contact Customer Service within 14 days of the listed delivery date.
International Shipping
Do you ship internationally?
We do! We ship to over 200 countries worldwide. Just to name a few countries that we ship to, we ship to the United Kingdom (UK), Canada (CAN), Australia (AU), amongst a ton of other countries! To see which countries we ship to, place an item in your cart, click the “view cart” button that will appear, and then select the corresponding country. You may be prompted to enter you postal code for more accurate rates.
Note: We display all shipping options for each country. After you’ve selected your country, you will see all options available for your area.
How do I calculate shipping to another country?
To calculate shipping for international orders, it’s simple! All you need to do is add items to your cart! When you add items to your cart, click the “view cart” button and then you’ll be taken to your cart view page. Select your country, enter in your postal code, and the system will automatically adjust the shipping options you see in front of you based off of your country and entered postal code. It’s that easy.
Will there be taxes and duties?
Most shipping options (in the chart below) will have duties and taxes already included up front. This means that you won’t have to pay the courier directly when the packages arrive. There is one shipping option, however, where you will need to pay duties and taxes when your order arrives: Parcel Economy. To see details of which international shipping options will include duties and taxes, see the chart below!
International Shipping Options & Times
This gets a little trickier since your package has a much further way to go. There are a couple different factors to consider when determining when you’ll receive your order. International orders must also go through customs, international travel, and your location. Because of this, we cannot guarantee international travel times. So please allow yourself ample time to get your order!
We have found that it’s best to pay for duties and taxes up front (via expedited shipping services), as this will help alleviate any delays from customs. If duties and taxes are not paid right away, you are responsible for paying the necessary funds to your local customs office when your order arrives in your country.
In order to get an accurate cost simply insert your country and postal code while viewing your shopping cart.
| Parcel Priority | Parcel Priority Saver | Parcel Economy | Parcel Economy Plus |
| FedEx Option | FedEx Option | FedEx with local courier delivery | FedEx with local courier delivery |
| 1-4 business day(s) | 3-7 business days | 3-10 business days (Not Guaranteed) | 3-10 business days (Not Guaranteed) |
| Duties & Taxes Included | Duties & Taxes Included | Duties & Taxes NOT Included | Duties & Taxes Included |
| Delivered by FedEx | Delivered by FedEx | Delivered by localpostal service(Limited Tracking) | Delivered by local carrier |
| 12:00 PM CST Cut Off Time | 12:00 PM CST Cut Off Time | 12:00 PM CST Cut Off Time | 12:00 PM CST Cut Off Time |
Package Tracking and Signing
Regardless of your selected shipping method, your package typically will not require a signature, although ultimately that is up to the discretion of the delivery person. At this time, there is no way for us to specially request that a package require a signature.
Be sure to check around your yard, in your mail box, and by side entrances or doorways. Sometimes couriers may deem the front door unsafe and will hide the package in bushes or something similar. You can also check with your neighbors to see if they are holding on to it for you.
If you still haven’t been able to locate it, please contact the courier that is delivering your package for more information.
If the whereabouts of your package are still a mystery after you contact the courier, please contact Customer Service.
Shipping Cut-off Times
We try to process shipments as quickly as possible! However, our shipping department works on a prioritization method to ensure each package makes it to where it needs to be by the delivery date. This means that if you have some time prior to your delivery date, we may hold off on your shipment for a few days. If you don’t get shipment confirmation immediately, don’t be alarmed! We’re still working on your package and we will get it to you by the date that was listed at checkout. Each and every order is important to us, and we want to make sure they all arrive on time!
Curious as to what shipping options you have available ordering and shipping within the US? Well, we’ve got you covered: Shipping Options (within the U.S.)
Shipping Options (Within the U.S.)
APPLIES TO ORDERS DELIVERED WITHIN THE UNITED STATES (U.S.):
We have a ton of different shipping options, ranging from 1 business day to our standard 4-6 business days. Because everything looks way more organized in charts and tables, we’ve included a chart below with all the information you’ll need. Choose the best that works for you!
Domestic Shipping Options*
| Shipping Method | Cut Off Time (CST) |
|---|---|
| Standard (4-6 Business Days) | 12PM (Noon) |
| Priority (3-5 Business Days) | 12PM (Noon) |
| Express Saver (3 Business Days) | 12PM (Noon) |
| Express (2 Business Days) | 1PM |
| Premium (1 Business Day) | 1PM |
| Saturday (1 Day – Only Available Thursday after 1PM until Friday at 1PM) | 1PM |
Prices vary based on weight/dimensions of the items in your cart, so the best way to determine pricing would be to add the items you’re interested in to a cart and head to the checkout screen!
*Shipping cut off times are subject to change based on current conditions. Always verify the promised deliver by date at checkout.
Shipping to PO Boxes or APO/FPO Addresses
We ship to both PO Boxes and military addresses. Because we determine the shipping courier after the order is placed, we do suggest including both your physical address (on line 1) and your PO Box (on line 2).
Please note: Expedited shipping methods (Express Saver, Express, Premium and Saturday) cannot be shipped to PO boxes or parcel lockers. Sorry, but them’s the rules.