How To: Track Your Order
Knowing how to track your order is pretty important. We will send out a shipping confirmation, which will include a tracking number, once your order has a shipping label attached. If you do not see your tracking email in your inbox, be sure to check your spam and junk mail folders, because sometimes our stuff will wind up in there. If you happen to have your order number and email address, you can also just use our handy order tracker!
If you have any issues with delivery, please contact Customer Service within 14 days of the listed delivery date.
International Shipping
Do you ship internationally?
We do! We ship to over 200 countries worldwide. Just to name a few countries that we ship to, we ship to the United Kingdom (UK), Canada (CAN), Australia (AU), amongst a ton of other countries! To see which countries we ship to, place an item in your cart, click the “view cart” button that will appear, and then select the corresponding country. You may be prompted to enter you postal code for more accurate rates.
Note: We display all shipping options for each country. After you’ve selected your country, you will see all options available for your area.
How do I calculate shipping to another country?
To calculate shipping for international orders, it’s simple! All you need to do is add items to your cart! When you add items to your cart, click the “view cart” button and then you’ll be taken to your cart view page. Select your country, enter in your postal code, and the system will automatically adjust the shipping options you see in front of you based off of your country and entered postal code. It’s that easy.
Will there be taxes and duties?
Most shipping options (in the chart below) will have duties and taxes already included up front. This means that you won’t have to pay the courier directly when the packages arrive. There is one shipping option, however, where you will need to pay duties and taxes when your order arrives: Parcel Economy. To see details of which international shipping options will include duties and taxes, see the chart below!
International Shipping Options & Times
This gets a little trickier since your package has a much further way to go. There are a couple different factors to consider when determining when you’ll receive your order. International orders must also go through customs, international travel, and your location. Because of this, we cannot guarantee international travel times. So please allow yourself ample time to get your order!
We have found that it’s best to pay for duties and taxes up front (via expedited shipping services), as this will help alleviate any delays from customs. If duties and taxes are not paid right away, you are responsible for paying the necessary funds to your local customs office when your order arrives in your country.
In order to get an accurate cost simply insert your country and postal code while viewing your shopping cart.
| Parcel Priority | Parcel Priority Saver | Parcel Economy | Parcel Economy Plus |
| FedEx Option | FedEx Option | FedEx with local courier delivery | FedEx with local courier delivery |
| 1-4 business day(s) | 3-7 business days | 3-10 business days (Not Guaranteed) | 3-10 business days (Not Guaranteed) |
| Duties & Taxes Included | Duties & Taxes Included | Duties & Taxes NOT Included | Duties & Taxes Included |
| Delivered by FedEx | Delivered by FedEx | Delivered by localpostal service(Limited Tracking) | Delivered by local carrier |
| 12:00 PM CST Cut Off Time | 12:00 PM CST Cut Off Time | 12:00 PM CST Cut Off Time | 12:00 PM CST Cut Off Time |
Package Tracking and Signing
Regardless of your selected shipping method, your package typically will not require a signature, although ultimately that is up to the discretion of the delivery person. At this time, there is no way for us to specially request that a package require a signature.
Be sure to check around your yard, in your mail box, and by side entrances or doorways. Sometimes couriers may deem the front door unsafe and will hide the package in bushes or something similar. You can also check with your neighbors to see if they are holding on to it for you.
If you still haven’t been able to locate it, please contact the courier that is delivering your package for more information.
If the whereabouts of your package are still a mystery after you contact the courier, please contact Customer Service.
Shipping Cut-off Times
We try to process shipments as quickly as possible! However, our shipping department works on a prioritization method to ensure each package makes it to where it needs to be by the delivery date. This means that if you have some time prior to your delivery date, we may hold off on your shipment for a few days. If you don’t get shipment confirmation immediately, don’t be alarmed! We’re still working on your package and we will get it to you by the date that was listed at checkout. Each and every order is important to us, and we want to make sure they all arrive on time!
Curious as to what shipping options you have available ordering and shipping within the US? Well, we’ve got you covered: Shipping Options (within the U.S.)
Shipping Options (Within the U.S.)
APPLIES TO ORDERS DELIVERED WITHIN THE UNITED STATES (U.S.):
We have a ton of different shipping options, ranging from 1 business day to our standard 4-6 business days. Because everything looks way more organized in charts and tables, we’ve included a chart below with all the information you’ll need. Choose the best that works for you!
Domestic Shipping Options*
| Shipping Method | Cut Off Time (CST) |
|---|---|
| Standard (4-6 Business Days) | 12PM (Noon) |
| Priority (3-5 Business Days) | 12PM (Noon) |
| Express Saver (3 Business Days) | 12PM (Noon) |
| Express (2 Business Days) | 1PM |
| Premium (1 Business Day) | 1PM |
| Saturday (1 Day – Only Available Thursday after 1PM until Friday at 1PM) | 1PM |
Prices vary based on weight/dimensions of the items in your cart, so the best way to determine pricing would be to add the items you’re interested in to a cart and head to the checkout screen!
*Shipping cut off times are subject to change based on current conditions. Always verify the promised deliver by date at checkout.
Shipping to PO Boxes or APO/FPO Addresses
We ship to both PO Boxes and military addresses. Because we determine the shipping courier after the order is placed, we do suggest including both your physical address (on line 1) and your PO Box (on line 2).
Please note: Expedited shipping methods (Express Saver, Express, Premium and Saturday) cannot be shipped to PO boxes or parcel lockers. Sorry, but them’s the rules.
Articles in Returns & Exchanges
Defective Items
If your item is defective or has any other issue or flaw, please contact Customer Service to resolve it within 14 days of your order date.
Exchanging An Item
Exchanging an item is as easy as 1, 2, 3. If you need to exchange an item from your order, just click the “Returns/Exchanges” button on the left hand side. When you click that button, you will be redirected to our return center. Our sleek return center will guide you through the process on exchanging an item.
How To Return An Item, Order
Returning an item is a fairly simple process! To make the returning process as easy as possible, we have a fancy return center that will guide you through the process of returning your order! To begin the process of returning an order or item, just click the “Returns/Exchanges” button on the left hand side of our help page, or on the “Returns” button at the bottom of the homepage.
In the event that you want to handle the return process on your own, here is a list of our return facility locations. You may send your return to any of the locations listed below. Note if you step through our online return process, you will be asked to ship your return to a specified address.
Trying On And Returning Costumes
As long as it’s still in “new” condition, you can try it on as much as you want! Just know that if the product gets dirty or damaged in the process of trying it on, it’s no longer eligible for return. Sorry! We also recommend trying shoes on in a carpeted area to ensure the soles don’t get scuffed. Things to watch for while trying on a product:
- Smoke or other strong odors
- Pet hair
- Deodorant stains
- Dirty floors (walking on items and leaving footprints)
- Perfume or cologne
- Pet hair
Refunds
Ineligible Item For Refund
There are times that our Returns Department deems an order ineligible for a refund based on the condition of the items that have been returned. If this is the case, the item will be disposed of for health and safety concerns and we do not send denied items back to a customer.
Obtaining Refunds With Canceled Credit Card
If you still have that same account, your bank should automatically process the funds into your account. If that account is closed or you are concerned about receiving your refund, please contact Customer Service for guidance.
Refund Processing Time
If you’ve purchased something from us between early September through December, and you’re looking to return it, we’ll ask in advance for your patience! We get more returns during that period than the rest of the year combined, so it will take some extra time. Once the return is received in our facility, it generally takes 2-4 weeks for the refund to post back into the account the order was placed under.
If you’ve purchased something from us outside of these months, then you’re in luck (and you must love costumes as much as we do)! During these months, the refunds will generally be credited back to the account within 1-2 weeks of arriving at our facility.
NOTE: If it’s been two full billing cycles since the return arrived in our facility, we would ask that you contact us, keeping in mind that we may ask you to contact your financial institution to verify refund status first.
Payments
Acceptable Forms of Payment
We accept debit and credit cards from Visa, MasterCard, American Express, JCB, or Discover. We also accept payments from the following 3rd party payment providers:
– PayPal
– PayPal Credit
– Google Pay
– Apple Pay
– Sezzle (US only)
– Clearpay (UK only)
– Zip (AU only)
Galactic Credit is not accepted. We’re just not ready to expand to a galaxy far, far away… yet.
Credit Card Decline
Credit card declines are fairly common, especially for first time customers. You may experience a credit card decline for a multitude of reasons. Below, we’ve done our best to outline some common credit card decline reasons, and how to resolve them.
The Most Common Card Decline Message
“There was an error processing your request. The card is being declined by your payment provider. Try contacting your payment provider to resolve the issue, or use a different payment method. “
If you’re receiving this card decline message, there are a couple different reasons to consider:
- Your card is declining because of your bank’s proactivity! Banks track spending patterns, and if the card you’re using is usually used to purchase other things and not typically costumes or costume accessories, your bank likely assumes that transactions are fraudulent and is placing a block on the account. This is fairly common to see with some banks. Resolution: Reach out to your bank to let them know that, as the card holder, you are trying to authorize the transaction relevant to our company. At that point, the bank should then release the hold. After which, you should be free of problems after you attempt to re-run the card for the transaction. If the card does not go through after the bank clears the authorization hold, you may need to utilize a different credit card.
- The card you’re attempting to use for the transaction currently has reached its limit use.Different banks and different customers establish purchase limits, and if the card you’re attempting to use has reached that spending limit, the transaction will deny.Resolution: You guessed it: reach out to your bank to clarify the issue. You may need to increase that particular card’s spending limit to prevent credit card denials in the future. If the card does not go through after the bank clears the authorization hold, you may need to utilize a different credit card.
Site Currency
What currency is the site in?
What a great question! Unless otherwise specified in your shopping cart total, each of websites will be listed in U.S. Dollars. However, we do operate a few international websites that will list their native currencies. Check out the table below for better reference to the site you are shopping on.